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Contact Quality Relocation Services at 800.889.3895

Contact Quality Relocation Services at 800.889.3895
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MOVE MANAGEMENT PROGRAM   |   moving companies

Move Management Program
QRS offers a Move Management Program for a company that does not have a formal relationship with a van line agent and who may leave the relocating employee the responsibility of obtaining their own moving estimates. Selecting a moving company through the yellow pages or over the Internet can be a challenging process for the employee in finding a legitimate and capable mover. QRS can refer the employee to any number of major van lines that have a solid history and reputation of providing quality moving services.

QRS will assign a move management counselor to assist the employee in the move process from start to finish. The counselor will act as a resource for any information that he may need, and as an advocate throughout the move. On the initial call, the counselor will interview the employee to determine her needs and inform her about the moving process. Then they will forward the employee’s contact information on to the selected movers for arranging the moving estimates.

After completing the estimates, the movers will forward copies to the QRS counselor who will check them for accuracy, completeness, and inclusiveness of the services the employee requires. The counselor will then forward the estimates to the company for review and approval. Upon selection of a company, QRS will follow up with the employee to discuss the decision, review the service requirements, and finalize requested dates. The counselor will then communicate to the selected mover any decisions, concerns, and date requests in setting up the move.

The selected moving company will assign their own customer service person that will be the primary contact for the employee in coordinating the details of the move. The QRS counselor will make a series of calls on pack, load, and delivery days to make sure that all is going well. If at any time the service is less than expected, it will be the QRS counselor’s responsibility for getting the move back on track.

Upon completion of the move, the QRS counselor will assist the employee in resolving any claim issues that may arise as a result of damaged goods in the move. The counselor will also audit the van line invoice for the cost of the move to make sure that it is accurate and matches up with the original estimate before forwarding to your company for payment.